The Senior Technical Trainer trains legal and administrative staff on various software applications using classroom, presentation, one-on-one and remote learning formats. In addition, the Senior Technical Trainer analyzes new software and/or hardware and develops various references, courses and other learning materials.

• Develops and conducts technical training using various formats, such as hands-on, lecture, demonstration, online, etc.;
• Develops and modifies learning materials;
• Assists with managing and updating the Learning Management System (LMS);
• Liaises with other departments to evaluate, test and recommend new software technology initiatives based on end user needs and feedback;
• Assists with analysis of new and upgraded applications and features;
• Manages projects by coordinating with stakeholders, setting timelines, tracking progress, and ensuring deliverables are met effectively;
• Provides on-the-job support to users and, when necessary, to clients;
• Attends team meetings to provide technical updates, new application and feature demonstrations, and to propose best practices;
• Initiates and coordinates the implementation of all on-going technology and ‘soft skill’ learning initiatives;
• Evaluates, designs, develops, and implements non-classroom electronic learning initiatives;
• Stays informed of current work needs and suggests additional classes, or modifies existing ones, based on user needs;
• Promotes and encourages participation in the implementation and use of new technology;
• Proposes changes to curriculum based on feedback from users;
• Performs needs assessments upon request to tailor curriculum for the respective audience; and
• Performs other duties, as assigned.

• High School diploma required;
• Bachelor’s degree in Business, Technology, Communications, English and/or Instructor Certification or equivalent work experience preferred;
• 5+ years of instructional experience in a legal environment preferred;
• 5+ years' experience writing technical documentation for paper and/or electronic delivery;
• Former educators, those with technical training backgrounds and internal candidates with relative experience are invited to apply;
• Excellent knowledge of legal-specific documents using Microsoft Office (Word, Excel and PowerPoint) or knowledge of other word processing, spreadsheet, presentation, graphic and database applications used within a legal environment;
• Administrator experience with an LMS;
• Exceptional oral and written communication and interpersonal skills;
• Strong listening skills;
• Excellent presentation, content writing and editing skills;
• Demonstrates the ability to work independently by managing tasks, making informed decisions and seeking guidance only when necessary to ensure effective outcomes;
• Knowledge of basic business applications (e-mail, internet, time billing and expense);
• Knowledge of e-learning methodologies;
• Experience with creating and editing e-learning using various applications (Camtasia, Adobe Captivate) is a plus;
• Analytical and capable of solving problems in an efficient manner;
• Ability to work with various skill levels;
• The ability to work with Subject Matter Experts (“SME”), learn new processes and translate them into achievable learning objectives;
• Ability to thrive under pressure and coordinate several projects and activities efficiently;
• A proven commitment to high quality and excellence;
• Available to work flexible hours and maintain different schedules for instructional demands of a 24-7 environment with multiple office locations or to complete projects and assignments outside normal business hours, if necessary, to meet objectives; and
• Availability to work additional hours, as needed.

This position is located in our New York office, and currently has a hybrid work schedule, but that is subject to change. The estimated salary range for this position is $120,000 to $135,000. The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtained. Market and Firm factors are also considered. In addition to base salary and discretionary bonus(es), we offer a generous employee benefits package including, but not limited to, paid time off, medical, dental, vision care, 401(k) and substantial health club discounts.